In this module we will identify the customers in your process, what their needs are, and how that translates to what your process needs to deliver. You will learn a tool called Critical to Customer/Critical to Quality.

Learning Objectives:

Understand the definition of a customer.
Learn to identify customers in processes.
Understand how the output from the process relates to meeting a customer need.
Be able to translate customer needs into what is critical to quality in your process.
Understand that what is critical to quality is measurable.

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